Business Development Representative (BDR)

VSA Prospecting, a best-in-class lead generation and appointment-setting firm since 2001, is looking for outgoing, self-motivated individuals with strong telephone communication skills to join our team of Business Development Representatives (BDR). As a BDR, your primary responsibility will be making B2B calls on behalf of multiple companies within a wide range of industries. You will collaborate remotely with VSA Program Managers, fellow BDRs, and other team members to maximize program efficiency. Previous B2B sales experience required.

This is a part-time position with the opportunity to increase to full-time based on performance. 

This position is 100% remote and requires a computer, desktop, or laptop and must be wired via ethernet for a reliable internet connection. Must have a minimum internet speed of 25Mbps. Shifts are Monday through Friday between the hours of 9 am-5 pm EST.

Must be available to work a minimum of 20 hours per week, with the opportunity to increase to full-time based on performance. We are always looking for great talent to join our team. We offer paid training and continuous coaching.   

Required Equipment (owned by Applicant):

• Computer (with a minimum of 8GB of RAM and functioning webcam)
• USB Headset with noise cancellation
• Functional internet with a connection speed of at least 25Mbps
• Must have cell phone access
• Windows 10 or 11 required

Essential Duties & Responsibilities:

• Using available resources/systems research and providing accurate responses to customers.
• Provide customers with service information/instructions.
• Make notations in the system.
• Update customer/account information.
• Follow up customer calls when necessary.
• Document all call information according to standard operating procedures.

Required Skills:

• Excellent communication skills (verbal and written).
• Must have great writing skills (grammar, punctuation).
• Must be extremely computer proficient.
• Must be proficient at data entry.
• Excellent listening skills.
• Ability to get past a gatekeeper to talk to a Decision Maker.
• Ability to talk to senior-level decision makers.
• Ability to handle customers in a professional and efficient manner.
• Ability to resolve issues to benefit both customers and the company.
• Ability to fact-find, analyze and problem-solve and attention to detail.
• Customer service orientation.
• Sound judgment.
• Stress tolerance.
• Team player.
• Fast learner.
• Ability to multitask and manage time efficiently.

Experience/Education:

• Previous customer service experience in inbound/outbound, customer service environment (minimum 2 years).
• A telemarketing background is a plus.
• Appointment setting is a plus.
• Experience in completing surveys is a plus.
• Cold calling B2B experience required (minimum 2 years).
• Call center experience is a plus.
• HS Diploma.
• BA/BS is plus.
• Knowledge of call center CRM, telephony, and technology.
• Good data entry and typing skills.
• Understanding customer service/care.

Benefits offered to Full-Time Employees:

• 401(k)
• Dental Insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance