We know how. We're a call center partner that acts as a direct extension of your team.

VSA Prospecting is a best-in-class call center that specializes in designing inbound and outbound customized programs that can rise to meet any challenge you’re facing in-house. Our thorough onboarding process ensures that, before we make or take even a single phone call, we know your company and offering inside and out.

The result? We don’t just assist your team — we become your team.

Drawing from nearly two decades of experience, VSA has developed a proprietary method for ROI-positive call center initiatives. We develop programs that are customized and scalable, and hand-select teams whose strengths best match the goals of each client’s program — leading to sustainable, long-term success.

If you’re searching for a full-service call center team, there’s simply no substitute for VSA.

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What are call center services?

Call center services can be broken down into two main categories: inbound and outbound.
Inbound call center services are where teleservice operators handle the incoming calls to a business or organization. Incoming calls are often customer service-based. Outbound call center services are where teleservice operators make calls for a business or organization. These calls are usually sales and lead generation based.

What are the two types of call centers?

The two main types of call centers are inbound and outbound, but there is also a third type of call center, multichannel. Inbound call centers answer calls for businesses and organizations. These calls typically fall under the umbrella of customer service. Outbound call centers make calls on behalf of business and organizations. These calls typically fall under the umbrella of sales and lead generation or appointment setting. Multichannel call centers, or contact centers, are classified not by the types of services they offer, inbound vs. outbound, but rather their variety of services in both arenas.

What is a call center in simple words?

Simply put, a call center is an environment where teleservice operators take inbound calls or make outbound calls for a business or organization. A call center can be housed within an organization, but it is also often an outsourced service provided by dedicated call center businesses. Inbound call centers answer calls for a business while outbound call centers make calls for a business. Inbound call centers are usually customer-service oriented, while outbound call centers are more sales oriented.

Who needs call center services?

Businesses and organizations that need call centers are those who don’t have the internal resources or bandwidth to handle their inbound or outbound calling needs. Inbound call centers fulfill a business’s customer service and technical assistance needs. Outbound call centers fulfill a business’s lead generation and appointment setting needs.

How much does a call center charge per call?

There is great variability in how much a call center charges per call. In a nutshell, the more basic the service, the cheaper the cost. For example, an inbound call center functioning merely as an answering service will cost less than one that offers dedicated, quality customer service representatives. Similarly, an outbound call center that makes very basic, cookie-cutter lead generation calls will charge less than a high-end call center that specializes in more complex and intricate lead generation and appointment setting campaigns.

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Here’s what we’ve done for our hundreds of satisfied clients:

VSA has proven success, driving towards ROI-positive programs.


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  • Built successful partnerships with over 500 clients in technology, healthcare, manufacturing/logistics, education and more.
  • Executed over 30,000 surveys.
  • Helped 3 dozen companies enter new markets.
  • Handled over 4 million phone calls.
  • Provided market intelligence that helped shape messaging for over 200 clients.
  • Supported small and large programs.
  • Set more than 50,000 sales appointments.
  • Resolved 200,000+ customer service issues.
  • Helped close over $100 million in new business.

The VSA difference is clear,
just ask any of our clients!

Quotes

"VSA has assisted us through many types of projects - from market research to prospecting to due diligence. They are very flexible in their approach. We like their integrity, problem-solving attitude and customer-centric focus. Working with VSA was a true collaboration and partnership to help us reach our goals."

- Services for Municipalities and Schools

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Drawing from nearly two decades of experience, VSA has developed a proprietary method for ROI-positive call center initiatives. We develop programs that are customized and scalable, and hand-select BDR teams whose strengths best match the goals of each client’s program — leading to sustainable, long-term success. 

If you’re searching for a full-service inside sales team, there’s simply no substitute for VSA.

2018-2019 Philadelphia 100
2018-2019 Inc. 5000
2018-2019 Philadelphia BPtW
2019 Soaring 76
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