Who is Engaging with Your Customers and Prospects?
Make Every Conversation Count:
Guarantee Exceptional Customer Engagement Around the Clock
Customized Inbound and Outbound Programs
and Contact Center Solutions to Grow Your Business
VSA is a U.S.-based BPO Call Center
with 2-plus decades of call-handling experience and industry expertise.
We are committed to representing your brand
and elevating each customer’s experience —
becoming an extension of your Sales or Customer Service team.
Customized Call Center Solutions We Offer
We Engage with Your Customers and Prospects to deliver Qualified Appointments, Sales Support, and Round-the-Clock Customer Service.
VSA is among the nation’s most sophisticated call center firms. We specialize in designing customized Inbound and Outbound programs that can rise to meet any challenge you’re facing in-house—alleviating the stress and pressures on your internal team.
We rely on data analytics, the latest omnichannel Contact Center technology, and more than two decades of call-handling insights and experience to deliver Quality Leads and Improved Customer Experiences 24/7.
Why Choose VSA
VSA is a team of Sales Development and Customer Service specialists built to support your in-house organization.
Partnerships
We’ve designed customized programs for over 1,000 inbound and outbound clients
Customer Engagement
We’ve made and received more than 4.3 million phone calls on behalf of our clients.
Sales Appointments
We’ve set more than 50,000 sales appointments, helping our clients close $150+ million in new business.
Best-in-Class Technology
We leverage advanced telephony technology, omni-channel Contact Center Solutions, and platform integrations to deliver ROI-positive results.
Round-the-Clock Coverage
Our Shared & Dedicated Agents are available during business hours or after hours to provide a full Customer Service team or overflow Call Center management.
Cost Savings and ROI
Our streamlined processes and highly trained agents ensure maximum efficiency, allowing us to handle a high volume of interactions while producing financial benefits for our clients
Cost savings of potentially 50% for answering incoming calls
Returns on Investment of often 400% for lead generation programs
Our Customers’ Experience
The VSA difference is clear – just ask any of our clients!”
Off and on over 14 years, I have provided sales coaching to members of the VSA Client Associate Team. I know that Valerie is very committed to giving VSA team members the skills they need to deliver results for their clients.
Cathy Edwards Ovington
Owner Digital Marketing Co.
It’s more than we could’ve ever imagined in terms of transparency, clarity, and precision.They have been very self-sufficient in their operation. Overall, they’re a great partner.It’s easy to work with them.
John Roberson
Sales Director
We have been working with VSA for over 2 years and everyone is extremely pleased with the results. The entire team has been great to work with and they’ve become an integral part of our ongoing business development strategy.
Paul Jurgaitis
Regional Manager
The team at VSA was great to work with and they were totally committed to reaching the goals that we set. I also liked their level of detail in the weekly reporting.
Laura P
Owner Digital Marketing Co.
My company has had the opportunity to work with VSA for over 15 years. We find them professional and relevant with all matters regarding customer engagement and sales.
Jack Zoblin
Owner, Ecommerce company
Our company has been working with VSA for about 5 years. They are such a great time and an extension to our sales and customer service team.
Chris Santarpio
Owner Valley Tec.
Need Help Right Now?
Please call us now at 856-240-8100 or click the button at right to
request a free consultation.
We Have The Best Team
It’s important to our clients that they can trust us as an extension of their sales
team. That means we must represent the brand as they would. For important
seamless representation, we immerse ourselves into our clients’ culture,
products and services and the B2B business rules that drive engagement, guide
the conversation, and measure results.
VSA's Unique Combination
Our professionalism, industry expertise, Quality Assurance framework, data-driven strategies, collaborative approach, and employee-friendly work environment have made us long-term partners to many diverse clients throughout the United States and the world.
Professional and Skilled Messengers
Our Program Managers, Customer Service Agents, and Business Development Representatives are among the most tenured professionals in the industry, with B2B and B2C call center experience in healthcare, education, manufacturing & logistics, technology, government, and more.
Your Brand is Our Brand
As an extension of your Sales or Customer Service team, we achieve ultimate success by immersing ourselves in your culture, services, and goals to best represent your brand.
We Have The Best Team
It’s important to our clients that they can trust us as an extension of their sales team. That means we must represent the brand as they would. For important seamless representation, we immerse ourselves into our clients’ culture, products and services and the B2B business rules that drive engagement, guide the conversation, and measure results.
VSA's Unique Combination
Our professionalism, industry expertise, Quality Assurance framework, data-driven strategies, collaborative approach, and employee-friendly work environment have made us long-term partners to many diverse clients throughout the United States and the world.
Professional and Skilled Messengers
Our Program Managers, Customer Service Agents, and Business Development Representatives are among the most tenured professionals in the industry, with B2B and B2C call center experience in healthcare, education, manufacturing & logistics, technology, government, and more.
Your Brand is Our Brand
As an extension of your Sales or Customer Service team, we achieve ultimate success by immersing ourselves in your culture, services, and goals to best represent your brand.
Our Core Values
1. We rise above every challenge and forge new roads.
2. We strive to be exceptional — with our clients, your customers & prospects, and each other.
3. We build up a workplace that is motivating, supportive, and fun.
4. We own what we do.
