VSA Rink Banner
Strategic Guidance to Build Your Business
Volume 1, Issue 1, September 2006

"The Business Builder" is brought to you by VSA, Inc. in collaboration with Rink Consulting. VSA, Inc., founded by Valerie Schlitt, builds and implements B2B prospecting programs for businesses and professional service firms. VSA has a team of professional telephone callers who open doors to new business opportunities for VSA clients. Linda Rink, president of Rink Consulting, specializes in B2B and consumer marketing and research. Both Wharton MBA graduates, Valerie and Linda often team together to help clients identify and reach new customers. In this newsletter, they share some of their business development insights.

What To Do When You Can't Find That Perfect Prospecting List
by Valerie Schlitt, President of VSA, Inc.
Valerie Schlitt, President of VSA, Inc.

Imagine you’re implementing a B2B prospecting campaign. You know your target decision maker is employed in virtually all companies, but you simply cannot find a list of names with your prospect’s title. Believe it or not, this happens more often than not.

So, what do you do? Do you buy a list of CEO’s, owners, and presidents?

Or, do you incur the time and expense of calling each company to find the right person in charge of your product or service?

A Case Study: Let’s take a real example of a program we at VSA implemented for a “security-type” service. Our client wanted introductions to decision makers at specific companies, but the names and titles for these decision makers were not available on a ready-to- purchase list. And, when we researched further, each company housed the decision maker in a different department: the security department, IT, operations, or the manufacturing plants, and so on. So, we couldn’t even purchase a list of heads of IT, for example.

We decided to implement a phone and mail campaign over the course of a year, targeting multiple people at multiple levels within each company. We wanted the CEO and other C-level executives to learn our client’s name and service offering. We also wanted to reach the manager-level individuals because they were close to the decision making process for our client’s service. After our initial set of mailings, we made follow-up phone calls to the recipients. Any time we learned of a “better contact” we included these individuals in future mailings, so our list became increasingly focused.

This dual-pronged approach – mailing/phoning
the C-level executives AND manager-level decision-makers – proved effective.

  • The best people to target from a selling perspective were the manager-level individuals in immediate need of our client’s service.

  • However, since our client had little existing name recognition and was entering a high-profile market where C-level executives needed to approve the purchase, targeting the C-level executives turned out to effective from a marketing perspective.
The Implications
  • If you need to target a specific individual and there is no ready-to-purchase list, you’ll probably need to invest the time and potentially money to call each company in order to identify the decision maker’s name and title. This will enable you to target the RIGHT person for selling purposes, the FIRST time.

  • Reaching others in the firm, especially C-level executives, to gain a general awareness for your firm is effective in creating brand recognition and expanding your firm’s visibility.

  • By targeting both high-level executives and lower-level decision makers, you can implement a combined marketing & sales program that makes prospecting particularly powerful.

Target Your Best Prospects with the Right Mailing List
by Linda Rink, President of RINK Consulting
Linda Rink Photo

Contrary to the old saying “the good things in life are free,” the best mailing lists usually are not! Whether you work with a list broker, or purchase yourself from an on-line source, expect to pay more for lists that are up-to-date and meet the promised specifications.

Before you spend money on a prospecting list, make sure it’s truly a list of your best prospects. This means having a well-defined target prospect profile before you start list-shopping.

Think about it. With an average response rate of 1/2 to 2%, your direct mail had better deliver quality responses. Otherwise, if that 1/2 to 2% return turns out to be off the mark (for example, companies who inquire about your services, but are too small to be worth your while), you’ve wasted your time, money and effort. The more you can narrow down your target prospect profile, the more efficient your marketing outreach will be. A “shot gun” prospecting effort – canvassing a broad market – is usually not an efficient use of marketing dollars.

There are several well-known sources for B2B mailing lists: Dun & Bradstreet, MelissaData, InfoUSA, and others. For purposes of purchasing a B2B mailing list from these suppliers, a well-defined target prospect profile usually means the following parameters:

  • Industry: Primary (and secondary) industry by SIC code (take the time to look it up to the most well-defined value possible – you can always broaden it)


  • Geography: State, county, metro area, zip code (you can combine zip codes), or by area code; headquarters only or branches


  • Size of company: By sales volume or by employee size


  • Type of company: Public versus private, number of years in business


  • Job Title: If you are only interested in a particular function
If these definitions still seem too broad for your purposes, try approaching the situation from another angle. Perhaps your prospects are likely to belong to one or more trade associations related to their industry – or to their job function or profession. Associations sometimes sell their membership lists. Or see if you can obtain lists of attendees at trade shows.

Similarly, local Chambers of Commerce make member lists available – often for free, even for nonmembers. Sort by type of business, and you’ve got your target list.

If you’re prospecting locally, the trusty Yellow Pages (which is searchable online) can also deliver results – but not comprehensive ones. Again, you get what you pay for.

So instead of falling for an online ad that promises to deliver new prospects for a low price, take the time to think through exactly who you’re after. Then find a list supplier who allows you to define your prospects the way you want to, or get creative and do some digging for alternate prospect sources. Either way, doing your homework upfront will save you money in the long run by delivering your message to the right target.


RINK Consulting
1420 Locust Street, Suite 31N
Philadelphia, PA 19102
215-546-5863
lrink@lindarink.com
www.lindarink.com