Client Retention


You already know that it’s easier and less costly to upsell an existing client and reclaim a former customer, than sell new clients. We can help you reconnect with your former client base and keep in touch routinely with your existing base.

Courtesy calls, requests to place additional orders, announcements of specials – these are all ways we can rekindle relationships that are so valuable to you and your business profitability.

Sometimes you need a little extra help reaching out to existing and former clients.

Here’s more about how we help you retain and restore clients:

  • Call clients who no longer order through you, or who have reduced their order volumes
  • Offer specials – tailored to each individual
  • Follow up by email and/or fax with the specials
  • AND follow up again after sending the announcements about specials
  • Accept orders over the phone, warm transfer returning clients or set appointments for you
  • Schedule follow up calls for the future, as appropriate

Our goal is to help you keep valued clients. Let us do the legwork required to stay in touch and encourage clients to return and continue placing orders with you.