About Us – Our Story
We have the best team
Valerie Schlitt – Owner & Founder
Under Valerie Schlitt’s leadership, VSA has become one of the most sophisticated outbound and inbound contact center firms in the country. We are constantly finding new ways to help our clients grow their business and better engage with their customers through best-in-class technology and innovative, highly customized programs.
How did a small startup call center in the Philadelphia suburbs grow into one of the most sophisticated contact center firms in the country?
Through determination, innovation, risk, hard work, and the passion and dedication of too many people to count.
The VSA story starts—and continues—with Valerie Schlitt, who founded the company in 2001 in the family room of her Haddonfield, New Jersey home. Valerie, who had earned her MBA from the Wharton School, already had years of marketing management and consulting experience in the corporate world before her self-described “entrepreneurial spirit” led her to branch out on her own.
As with most new businesses, things started small. There were six phone lines in those early days, two close friends as employees, and, initially, a single client—an elder law attorney who wanted some telephone calls made to connect him to other professionals who served seniors and their caregivers.
Since then, VSA has worked with more than 1,000 diverse clients across the country and around the world, providing a broad range of outbound, inbound, and other call center services including customer service, lead generation/appointment-setting, sales support, market research, and incident reporting.
We specialize in assisting with complex products and services, designing intricate, highly customized B2B and B2C programs for clients in healthcare, technology, education, manufacturing & logistics, government, and more.
VSA also understands the importance of adhering to strict data privacy regulations. Our clients are increasingly asking about data security and confidentiality. As a result, we are now HIPAA, GDPR, PCI, and FERPA certified and SOC 2 compliant.
“It’s incredible to think back on far we’ve come,” Valerie says. “We’ve incorporated technology, processes, management practices and metrics that enable us to serve the most complex clients and markets—all without losing our family room feel.”
Three key pieces of the VSA success story:
The People
VSA consists of over 100 employees working out of offices in Westmont, NJ and Philadelphia—and throughout the country. From our executive team to our Program and Project Managers to our Quality & Training department to our IT staff to our Content and List Development team to our Customer Service Agents and Business Development Representatives, each plays a vital role in our clients’ success.
The Technology
We offer state-of-the-art voice, CRM, database, and other software capabilities that are second to none. Our tech stack includes advanced telephony technology, a powerful omnichannel Contact Center solution, and a proprietary platform that seamlessly integrates with your professional branding.
A Forward-Thinking Mindset
After more than two decades of call center experience, we refuse to grow complacent. From implementing a separate contact tracing division during the COVID-19 pandemic to dramatically expanding our inbound services, we are always looking for new ways to serve our clients and their customers.
Our Core Values
We rise above every challenge, and forge new roads.
We strive to be exceptional – with our clients, your customers & prospects, and each other.
We build up a workplace that is motivating, supportive and fun.
We own what we do.
Customers’ Experience
The VSA difference is clear just ask any of our clients!
Off and on over 14 years, I have provided sales coaching to members of the VSA Client Associate Team. I know that Valerie is very committed to giving VSA team members the skills they need to deliver results for their clients.
Cathy Edwards Ovington
Owner Digital Marketing Co.
It’s more than we could’ve ever imagined in terms of transparency, clarity, and precision.They have been very self-sufficient in their operation. Overall, they’re a great partner.It’s easy to work with them.
John Roberson
Sales Director
We have been working with VSA for over 2 years and everyone is extremely pleased with the results. The entire team has been great to work with and they’ve become an integral part of our ongoing business development strategy.
Paul Jurgaitis
Reginal Manager
The team at VSA was great to work with and they were totally committed to reaching the goals that we set. I also liked their level of detail in the weekly reporting.
Laura P
Owner Digital Marketing Co.
My company has had the opportunity to work with VSA for over 15 years. We find them professional and relevant with all matters regarding customer engagement and sales.
Jack Zoblin
Owner, Ecommerce company
Our company has been working with VSA for about 5 years. They are such a great time and an extension to our sales and customer service team.
Chris Santarpio
Owner Valley Tec.
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